Refund policy

Last updated: August 2026

Requesting a refund

Monthly fees are generally not refundable for a change of mind after a billing period starts. If you believe you were charged incorrectly, paid twice, or the service was not supplied as promised, contact us with the business name, invoice number and reason for the request. We assess requests individually.

Approved refunds

Approved refunds are sent through Stripe to the original payment method. Bank processing times vary. A refund does not automatically cancel the subscription or change website access; schedule cancellation separately from Manage billing if you do not want the next renewal.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies consumer guarantees, rights or remedies under the Australian Consumer Law that cannot lawfully be excluded. Where the law requires a remedy, we will provide the remedy required in the circumstances.